Have A Question

At Newport Limousine, we understand that you may have inquiries or need additional information before making a reservation. Our knowledgeable and friendly customer service team is here to assist you. Whether you have questions about our services, pricing, vehicle options, or any other aspect of our Business Class experience, we are here to provide you with the answers you need. Simply reach out to us via phone, email, or our website’s contact form, and we will respond promptly to address your queries and ensure you have all the information necessary to make an informed decision. Your satisfaction is our top priority, and we are committed to providing exceptional customer service every step of the way.

Newport Limousine Services proudly offers a diverse fleet of vehicles to cater to your specific needs. Our affiliated fleet includes late model 4-door sedans, both elegant and luxurious, as well as spacious minivans, SUVs, stretch limousines, and larger passenger vans, sprinters, and buses available in various sizes.

A typical sedan can accommodate up to 4 passengers, with comfortable seating for 3 individuals. As for luggage, the trunk of a sedan can accommodate 2 standard-sized suitcases.

If the luggage can fit in the trunk of the vehicle, there will be no additional charge. However, if any luggage piece needs to be placed inside the vehicle, such as a carry-on, suitcase, duffle bag, or box, there will be an extra charge of $10.00 per piece.

If all the luggage pieces are large in size, then you will require either a minivan or an SUV

The type of vehicle you can reserve will depend on the size of your pet. If you have a small pet, a regular sedan or midsize SUV can accommodate them. However, if you have a larger pet, a bigger vehicle will be necessary. It is important to inform us during the booking process as not all drivers can provide this service.

For children under the age of 8, it is a legal requirement to have them in a car seat. Passengers have the option to either provide their own car seats or request Newport Limos to provide them, subject to an additional charge.

An adult must accompany passengers under the age of 18 years. A driver reserves the right to ask for ID for proof of age.

The industry standard for tipping ranges from 15% to 20%, but the final decision on the amount is entirely up to you.

Not all trips to and from the airports will incur toll charges. In Manhattan, if there is a toll for a trip to or from JFK or LGA airports, it is typically around $10.17. For trips to or from EWR (Newark Airport), tolls start from $21.80. Toll charges are applicable for each leg of roundtrip reservations. If the driver needs to take a toll to return to the city, an additional charge will apply. Please note that the driver retains the right to choose the optimal route based on traffic and weather conditions.

At our disposal, we offer a variety of minivans including the Toyota Sienna, Honda Odyssey, Ford Sprinters, and Mercedes Sprinters.

Our affiliated stretch limousines come fully equipped with TVs, DVDs, and CD players. Whether it’s proms, weddings, or any other special occasion, we specialize in providing everything you need, except alcohol.

Certainly! If you intend to pay for the trip using your credit card in the car, it is necessary to bring the card with you and present it to the driver for processing at the end of the trip. However, if you provide credit card information along with your ID details during the reservation process, there is no need to physically present the card.

To determine the cost of stops along your route, please contact us via phone, email, or text. The pricing can vary depending on the nature of the stop.

If you plan to travel with a surfboard, skis, or golf clubs, you can conveniently reserve a minivan, large passenger van, or SUV online.

If you forgot to get a receipt, you can request one by reaching out to our customer support team via phone, email, or through our website.

Please contact our office, and we will promptly check with the driver and relevant departments to assist you in locating your lost item. However, please note that we cannot be held responsible for any belongings left behind. We will make every effort to find your item, and if it is recovered, we will contact you to arrange for its return. Alternatively, we can arrange for the item to be delivered to you, but please be aware that there may be associated costs depending on the distance traveled.

Newport offers a complimentary grace period of 10 minutes after the scheduled pickup time. However, if the delay exceeds 15 minutes, Newport will apply charges for the entire duration of the delay. Here are a couple of examples for clarification:

• Example 1: If the pickup time is 10 AM and the passenger arrives at 10:10 AM, no waiting time charges will be applied.
• Example 2: If the pickup time is 10 AM and the passenger arrives at 10:15 AM, a waiting time charge of 15 minutes will be incurred. The waiting time fee is calculated based on a pro-rated hourly rate, varying according to the car class.