WHO WE ARE

Suggested text: Our website address is: https://newportcls.com.

As a user of Newport Limousine’s services and/or website(s), you agree to be bound by the terms of the company’s rules and regulations. This means that user access to and use of the site(s) is subject to all applicable international, federal, state, and local laws and regulations. Newport Limousine, its subsidiaries, and affiliates require that all visitors to their site(s) on the World Wide Web and all users of their services adhere to the following rules and regulations.

Credit Card/Voucher Presentation to Chauffeur

All clients are required to present their chauffeur with the actual physical credit card provided at the time of booking/payment, along with a valid government ID, unless a signed third-party authorization with required documents has been placed on file prior to pick-up, or a personal or corporate account has been activated and all required documents were received, or it is authorized online by filling out our website reservation form or message form.

Wait Time for Transfers

Newport Limousine provides up to fifteen fifteen-minute grace periods at pick-up before waiting time Charges apply at the hourly rate of the vehicle, which is billed in fifteen-minute increments once the minimum time limit is passed. For wait time charges, quotes, and fares for airport arrival transfers, please contact the company. Newport Limousine provides up to 30 minutes of free waiting time for domestic arrivals and up to 45 minutes of free wait time for international arrivals requiring customs clearance on each airport arrival transfer for you to deplane and obtain your luggage. If you do not meet your Chauffeur or call the company within 30 minutes of your plane landing (or 45 minutes for international arrivals requiring customs clearance), you will be charged in full for the reservation.

Hourly Reservations and Posted Minimums

Hourly orders are billed according to the number of hours you ordered the vehicle for, and then in fifteen-minute increments thereafter. The minimum posted number of hours is only the minimum number of hours we will accept an order for, not what you will be billed for. Reductions in the amount of time ordered are not permitted once an order is confirmed.

Deposit, Change, and Cancellation Policies

A deposit of 25% of the total initial price (charged to the credit card of the party paying for the reservation) is required to hold the vehicle. All deposits are only refundable if you cancel within the given time frame. A change fee of $25 may apply if you make a change for less than 4 hours. All changes must be received by phone, and reductions in the amount of time less than the minimum or vehicle size ordered are not permitted once an order is confirmed. Cancellations must be received by phone only, and if you fail to cancel by the given time frame, you will be charged in full for the order.

For US/CDN – “Point to Point” and “Airport Transfers,” changes must be made at least 12 hours prior to pick-up time. For Weddings and grad Packages, changes must be made at least one week prior to pick-up time. For Hourly Charters, Specials, and tours, changes must be made at least 72 hours prior to pick-up time. For International Reservations (Outside the US/Canada), changes must be made at least one week prior to the pick-up time. All rates are subject to audit after order completion, including actual road tolls, parking fees, airport fees, additional stops, wait time, etc. Hourly jobs are billed by the number of hours you ordered the vehicle for, and then in fifteen-minute increments thereafter. All rates are billed, including applicable fees/taxes and a 20% gratuity.